Don’t leave now, we are here to help…
Call us on 0333 305 9912
Subscribe to our newsletter

Cookie Policy

Cookie Statement              Last updated: Feb 2021 


This Cookie Statement explains what cookies are and how and why we use them on our website. For information about how we use personal information which you provide to us, or we have collected about you, please refer to our Privacy Policy here


What is a Cookie? 

A cookie is a small file of letters and numbers that is placed on the browser of your computer, tablet, or mobile device by us. This information is then sent back to our systems and recorded as you move around our website. Cookies are unique to the browser that you are using, so if you use both a mobile and computer to access our site, different data will be collected for each. 

There are both session cookies and persistent cookies. Session cookies exist only for the length of time that you visit our site and are deleted once you close your browser, whereas persistent cookies remain stored on your browser ready for use the next time you visit our website. Like most sites, we use a combination of both. 


What types of Cookies do we use? 

Cookies are used throughout the Vibe platform; this applies to customers as well as admins. 

Listed below are all the cookies that are enabled for the Travel Seen storefront. 


Cookie List  

Cookie Name 



Strictly Necessary Cookies 

This cookie is used by Vibe to track a user's session and the products in their basket.  It is required for the booking flow to work.  


Strictly Necessary Cookies 

Performance Cookies 

This cookie is used by Vibe to track a user's sessions on the same device.  It is used to determine a unique user and is used for performance metrics by Vibe.  


Functionality Cookies 

This cookie is used by Vibe to mark the cookie banner as read so we do not continue to show it to a user.  The absence of this cookie may also mean that no integrated analytics suppliers are enabled and will depend on a configuration setting on the website itself for this behaviour.  


Strictly Necessary Cookies 

This cookie is used by Vibe to authenticate user's that want to retrieve an existing booking.  


Strictly Necessary Cookies 

This cookie is used by Vibe to authenticate a user to view a specific quote and perform actions on that quote.  


Strictly Necessary Cookies 

This cookie is used to track a user’s quote session.  


Strictly Necessary Cookies 

This cookie is used by Vibe to keep a user logged in to a support ticket after they have been authenticated.  

Admin System Cookies 


Strictly Necessary Cookies 

This cookie is used by Vibe to keep an administrator logged in to their account after they have been authenticated.  


Strictly Necessary Cookies 

This cookie is used by Vibe to know that an administrator has been authenticated when on non-secure URLs.  


Functionality Cookies 

This cookie is used by administrators to enable a feature across the IBE that lets the admin change translation elements inline on the page.  


Functionality Cookies 

This cookie is used on the admin review queue to remember the queue that the user has chosen to view so that when they come back it will automatically show their selected queue again.  


We will collect the IP address of the device you are using to access our website (for example, your phone, mobile, laptop or home computer IP address) when you visit our website. From this we may be able to identify the approximate location of the device you are using to visit our website and the domain that it is using to access the Internet. 

We may use cookies other than those described above but we will update this Cookies Statement as soon as possible once new cookies are introduced, to ensure that this Cookies Statement is up to date. 


How do we use Cookies? 

We use these cookies in the following ways: 

  • Bookings:When you book through our website, we use cookies to keep track of what you are booking and the information that you have entered as you move through each stage of the booking process. More information about how and when this information is used by us is contained in our Privacy Policy 


  • Searches and preferences:Cookies enable our search panel to remember any information you have inputted, so if you come back to have another look for a similar holiday on the same device, you will not have to fill everything in again. If you select a holiday but then leave our website and come back later to book, we will have stored the holiday using cookies so you should not have to search for it again.  


  • Improving your experience:We also use cookies to collect information which we can analyse to determine how our clients use our website and what they want from our website. We can then use this data to ensure that we are providing you with the holidays that you want in the most accessible way that we can. When you visit our website, we want to show you products that we think you will like, whether it is flights from your nearest airport (we do not use live location data to provide this information) or hotels in destinations that you have already searched for. It is cookies that enable us to do this by letting us know that you are accessing our website from a particular device or computer, enabling us to work out what is most relevant to you. 


  • Marketing: If you receive our marketing messages, including emails, it is likely that we will link the information that we obtain through cookies with your email registration details so we can tailor the information we send to you, unless you tell us not to. Remember that you can opt-out in every email we send to you - Please see our Privacy Policy for more information. 


  • Advertising through our network: When you are on other websites, you may see adverts showing hotels and flights that you searched for when you last visited our website. We work with selected advertising networks and agencies who use cookies on our website to collect information on your preferences, so that when you see one of our adverts somewhere else it is tailored to you. Please note that we do not have control over the way in which these third parties use your cookies and if you do not want them to have access to your cookies you should manage your cookie preferences as outlined in the 'What can you do about cookies?' section below. 


Please note Travel Seen does not see or hold your credit card details at any stage during the transaction to ensure you have 100% security and peace of mind. 


Third Party Provider Tracking 

We use the services of Google Analytics to optimise our website and our services. Google Analytics is a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, text files stored on your computer, to help us analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google in their data centres. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to activity on the website and internet usage to us. Your IP address, which has been transmitted by Google Analytics, will not be associated with any other data held by Google. You can prohibit Google from collecting and analysing the cookie generated data about your use of the website (including your IP address) by downloading and installing the browser plugin available here: 


What can you do about Cookies? 

If you would like to learn more about cookies and how to manage and delete them, you can visit the help section of your browser. Here, you should be able to control which cookies you accept and reject, or you can ask to be notified when a cookie is set. 

Please note that if you choose not to accept certain technical or functional cookies, you may not be able to book using our website or use all its features. 


Changes to our Cookie Statement 

We may change this cookie statement from time to time. You can see when this Cookie Statement was last updated by checking the “last updated” date displayed at the top of this Cookie Statement. 


How can you contact us? 

If you have any questions or comments about this Cookie Statement, do not hesitate to contact us